Frequently Asked Questions

Please reach us at inquiry@pcharge.ph if you cannot find an answer to your question.

How do I rent a P-CHARGE power bank?

1. Download the app in your iOS/Android-based smart phones

2. Sign-up an account using your e-mail address or mobile number

3. Top-up a refundable security deposit of ₱395.00 through your e-wallets

4. Scan QR Code on the machine to unlock a power bank

How can I request for a refund?

Open P-CHARGE App, tap on My Wallet, tap Unsubscribe to refund security deposit, and expect to receive refund within 3 to 5 working days. If the user didn't receive refund after 3 to 5 working days, he/she should send a request to a P-CHARGE customer representative.

What phone models work with the power bank?

The power bank has 3 built-in cables (Micro USB, Type C and iOS 8-pin)

It is compatible with any iPhone model released after the iPhone 5, Android phones and also any device supported by a Type C cable.

May I borrow multiple power banks?

An account can borrow one power bank at a time

What is the consequence of holding on to the power bank?

A user will be given 3 days to return the rented power bank. Failure to return the power bank to a P-CHARGE station will cause the power bank to be regarded as purchased. Security deposit of ₱395.00 will be forfeited. The power bank can be recharged with a standard Micro USB cable plugged into a wall outlet.

Frequently Asked Questions

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